The secret lives of customers

Last night I heard a story. The zoologists at the Melbourne Zoo thought they knew their animals pretty well, but wanted to check out what they were doing at night, so they started videoing what went on. What they discovered surprised and amazed them. There was a kind of clash of …

What Jack Dorsey’s Square can teach us about good product management

Square, the financial services business founded by Jack Dorsey one of the Twitter co-founders has just released a pretty cool new appointment and scheduling product. Founded 5 years ago with a elegant mobile credit card reader and app for micro and small businesses, Square now offers an impressive range of products …

I checked out Google Domains and GoDaddy should be worried

The domain name business isn’t easy these days. Margins are squeezed by high competition and high acquisition costs, profitability depends on achieving a high attachment to additional services like email or hosting and cross-selling services like privacy, security, or “premium registrations”, and the regulators are requesting more diligence with data …

Is Yo the next twitter?

When the app Yo was released earlier this year I was pretty sceptical. It was too simple to not be a giant troll by some bros poking fun at the mobile/app/social space. I mean it was released on April fools day and only did one thing which was to send “Yo” to …

The roads of the 21st century are different for me and Tony Abbott

During the 2013 election campaign Tony Abbott repeatedly promised to build the roads of the 21st century. Sadly, this wasn’t a nifty metaphoric flourish reflecting a program of investment in Internet infrastructure and education to drive economic growth. When Abbott said roads, he meant roads; coal miners need roads, ports, …

Moving on

After 12 years in many different roles, I have moved on from Melbourne IT. When I started as a contractor in the development team, the company had had two massive rounds of redundancies and was busy transitioning from being the monopoly registrar of .com.au domain names in Australia, to registrar …