I was cleaning my glasses the other day and they snapped in half. As a person with a very high prescription this was not good news. So I took myself off to the large Australian optical retailer, OPSM. The service was fantastic. Not only did they give me free contact …
As an IT veteran, I’ve spent many an anxious night watching terminals waiting for the load to drop, a server to come up, or just looking for meaning in GB’s of log files. It sucks bug time. So I feel sorry for the technicians associated with Click Frenzy who right …
Inspired by the success of Cyber Monday, the post-Thanksgiving online sale in the USA, an Australian online retailer group have decided to create an Australian version – Click Frenzy. The online sale, which the promoters say will stop a nation, runs on the 20 November. With participants like Myer, Target, Just Jeans, Portmans, Dotti, Dick Smith, Bing Lee, Ted’s …
If you read up a newspaper recently you would have read that some fashion importers and wholesalers have stitched up deals to prevent Australian consumers buying goods cheaper on international websites and that consumers are up in arms. Australian retailers should be concerned. Almost 50% of Australian shoppers appear to …
The announcement by David Jones yesterday that they will make a significant investment to transform themselves into a multi-channel retailer is a bold step and a clear sign that traditional Australian business has started to listen to customers. Rather than bemoaning changing consumer behaviour like Gerry Harvey, David Jones are …
I found out today that Myer have started to offer free shipping in Australia. This is a welcome step and a sign of the maturing of online retail in Australia. The large department store and big box stores have largely ignored ecommerce for the past 15 years and have started …
